Best Practices for User-Centric Chatbot Implementation

by Jeow Li Huan

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6 chatbot best practices that keep the user in mind

  1. Follow the rule of 4 P’s – placement, purpose, product, personalization
  2. Connect chatbot to software ecosystem
  3. Make support agent and chatbot a joint team
  4. Craft a perfect opening message
  5. Keep the flow as simple as possible
  6. Measure the pulse of the conversation

Do you find it hard to accomplish all these best practices? Let us work with you to deliver an effective chatbot for the customer journey!

Happy customer

By Alina Danilova on BotsCrew

6 Chatbot Best Practices that Keep the User in Mind

Make a chatbot that keeps the user in mind: these six unspoken rules will help you to avoid common mistakes that other companies have experienced and build a helpful, engaging, and easy-to-follow chatbot experience for users.

Designing a chatbot for customer service is a tricky experience. Even when companies build chatbots and invest in constant improvement, not every chatbot-to-user conversation ends with a 5-star rating.

We’ve seen the news about chatbots like these…

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