Boost Your Chatbot Performance with Usage Rate Metrics

by Jeow Li Huan

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Introducing our latest feature! Gain valuable insights into your chatbot’s performance with our new usage rate metrics, now included in your monthly report.

You can now track the percentage of website users (unique website visitors) who interacts with the chatbot, giving you a clear understanding of the effectiveness of your initial chatbot message.

You can also monitor the percentage of chatbot users who engage with your chatbot multiple times, providing insight into the proportion of users seeking answers over multiple pages or repeat visits.

We value your feedback and want to ensure our metrics meet your needs. Let us know what additional metrics you would like to see in future updates in the comments below!

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