Customer Service Team Overwhelmed with Workload

by Jeow Li Huan

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During this Christmas season, is your customer service team able to handle the workload? Chatbots can handle a high volume of enquiries, freeing up your human representatives to handle complex or urgent issues, enhancing the customer experience.

👇 How do you ensure that your customer service team is not overwhelmed in this holiday season?

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Merry Christmas!