Customer support strategies for 2023
Customers demand customer support their way, including via the social media channels they use
Companies need to take a holistic approach to support, understanding and helping the customer rather than only solving technical problems
Product development and documentation teams need to work with support teams to turn customer feedback into product improvement
Hear the full interview between Sigma Technology Group and Mavenoid below
By Tania Spitsyna
Great recap of a conversation between Support Solutions at Sigma Technology Group and Mavenoid
⭐ 2023 trends and human-centered approach in the aftermarket support:
Significant insights for your support team about:
✔ solving technical problems
✔ handling customer queries
✔ product development
✔ KPIs
🎤 Speaker: Karl Evans, COO of Support Solutions at Sigma Technology…