Five Lessons On Personalizing the Customer Experience

by Xiao Yuhong

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Creating a wholesome customer experience is not just about asking more questions! It is even more complex when we are trying to create digital interactions.

Chat with us more about out how PBrain helps you create a more personalized digital customer experience.

Collecting useless information won’t help you personalize your customer’s experience

By Shep Hyken on Shepard Presentations

Five Lessons On How To Personalize the Customer Experience

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication. While I provide the lessons, the example comes from one of our subscribers, Dawn Mushill, who shared a letter that BarkBox wrote to one of its customers.

BarkBox caters to dog owners and lovers and is a subscription business that sends a box of dog toys and treats to dogs – actually to the dog owners – every month. Recently, some severe tornados caused death and destruction throughout certain parts of the United States…

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