The Future of Chatbots: Insights and Customer Expectations

by Jeow Li Huan

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Future of chatbots: tidio studied the chatbot market and found the following insights


Response time

Customer expectation

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Chatbot statistics

By Maryia Fokina on Tidio

The Future of Chatbots: 80+ Chatbot Statistics for 2023

In 2022, chatbots were everywhere. And the numbers don’t lie—they’re growing in popularity, usage, and reach.

We know because we checked it.

Our study confirmed that about 88% of customers had at least one conversation with a chatbot within the past year.

But what does this mean for businesses? Especially those who haven’t yet adopted chatbots into their marketing or customer service?

It is a perfect moment to explore the attitudes towards chatbots among companies and online shoppers. We surveyed 774 online business owners and 767 customers to find…

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