What does a Gen Z customer expect?
- mobile-first
- omnichannel
- individualization
- self-service
- exclusivity
- transparency
- social impact
Virtual assistants and chatbots are the preferred choice when Zoomers need help. Let us work with you to deliver a great chatbot experience!
By Anatoly Kotlyar on CX Dojo
Customer Experience Trends: What Does a Gen Z Customer Expect?
Generation Z. Zoomers. Gen Zers. What do we know about them?
Here are several facts:
- By 2030, they will become the world’s most populous generation
- This is the first digital-native generation as they have never known the world without the internet
- Their spending power is already over $140 billion and is about to grow as they enter the workplace
- 75% of Zoomers prefer using smartphones over desktops and spend 8+ hours per day online, on average
- They stand for diversity and thus, put emphasis on the importance of expressing their unique self
- Gen Zers are more engaged in activism than other generations, and deeply care about social and environmental responsibility
With that in mind, do you think your business is ready for…