The Connected Gen Z Shapes Customer Experience

by Jeow Li Huan

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What does a Gen Z customer expect?

Virtual assistants and chatbots are the preferred choice when Zoomers need help. Let us work with you to deliver a great chatbot experience!

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By Anatoly Kotlyar on CX Dojo

Generation Z. Zoomers. Gen Zers. What do we know about them?

Here are several facts:

  • By 2030, they will become the world’s most populous generation
  • This is the first digital-native generation as they have never known the world without the internet
  • Their spending power is already over $140 billion and is about to grow as they enter the workplace
  • 75% of Zoomers prefer using smartphones over desktops and spend 8+ hours per day online, on average
  • They stand for diversity and thus, put emphasis on the importance of expressing their unique self
  • Gen Zers are more engaged in activism than other generations, and deeply care about social and environmental responsibility

With that in mind, do you think your business is ready for…

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