EPAM Systems identified these common customer success mistakes
Getting It Out instead of Getting It Right — focusing on getting your product out of the door without adapting to local needs and preferences
Inside-Out instead of Outside-In CX Design — designing CX according to company’s core competencies, or using conventional solutions, without addressing the needs of customers
To avoid these mistakes, it is important to choose technology solutions that are flexible and can quickly adapt to your customers’ changing needs. At PBrain, our chatbot platform is designed to let you create and evolve customer self-help solutions within hours, not weeks or months.
With our platform, you can prototype, test and get feedback from your customers early on, so you can adjust your solution to meet their needs and preferences. Get in touch with us to get started!
By Jerome Goh on EPAM Systems
Designing Innovative and Effective Customer Experiences in APAC
Customer experience (CX) is critical to success in any industry. While a business may have many competitors with similar offerings, innovative and effective CX can set them apart and deliver value to their customers in unique ways.
According to a Zendesk report, businesses in the Asia-Pacific (APAC) region that have continuously invested in CX are more likely to have maximized their resiliency…