The Power of Chatbots for Sales, Support and Customer Satisfaction

by Jeow Li Huan

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We agree with Shweta that chatbots transforms the ecommerce industry. Chatbots can help your customers throughout the entire customer journey, answering any queries they have instantly.

What specific improvements would you like to see in your chatbot to enhance its value and better meet your needs?

Customer journey

By Shweta Gaur

Using Chatbots in e-commerce

The way executives have been in there in physical retail stores, chatbots are here to transform the e-com industry.

These AI driven chatbots use natural language processing and conversational AI, through voice or text which mimics human behavior and speech patterns.

Research from Intercom found that chatbots increased sales…

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