Predictions for the Future of Customer Experience Amidst Current Challenges

by Jeow Li Huan

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“As many companies experience the pressures of the economy […] The big mistake is if they cut in the areas of customer service and experience, leaving them vulnerable to competition and taking away their market share.”

How do you ensure that your customer service spend has the most bang for the buck? Share your tips 👇!

Leaping into the year 2023

By Shep Hyken on Forbes

Ten Customer Service And CX Predictions For 2023 (Part One)

We are in a strange time. For the past two and a half years, we have experienced one hurdle after another. It started with the pandemic, moved into supply-chain problems that merged with employment issues, and to top it all off, we’re experiencing a rough economy. While the difficulties hit some industries harder than others, every company or brand has had to show a level of nimbleness and flexibility to stay ahead, if not just stay in business. Some companies figured it out, and some are still finding their way. Regardless, the following predictions could give you some food for thought in how to navigate the next year and beyond…

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