“It’s common for organizations to make digital progress without a plan to fully realize the strategy … but what comes next?”
Share with us how you are making your digital customer servicing human centric! 👇
By Maria Orozova on Forbes
The Human Problem (And Potential) Of Digital Transformation
Sometimes, it can be hard for all of us, including clients, to see the big picture. Whether it’s budgetary constraints, resistance to change or concern about the unknown, there’s something about an ambitious strategy that often makes clients think, “Wait a second. Slow down.” They might be interested in specific parts of a solution, but a large transformation is harder to grasp, which is totally fair, considering the inherent fear of large-scale change.
Here’s the thing: When it comes to transforming your organization, it’s important to consider all aspects of the change…