Data Deletion Instructions

If you have messaged a business that uses PBrain's chatbot platform — including over Facebook Messenger, Instagram, or WhatsApp — PBrain stores a record of that conversation on behalf of the business you messaged, so their chatbot can respond to you. This page explains how to have that data deleted.

What we store

For each conversation, we may store the messages you sent and received, an identifier for your account on the platform you messaged from (such as your WhatsApp phone number or Facebook/Instagram user ID), and basic technical metadata about when messages were sent.

How to request deletion

To request that your conversation data be deleted, email support@pbrain.biz from an address where we can reach you, and include:

• The phone number or account you messaged from.
• The name of the business/chatbot you were messaging, if you know it.

We will verify the request and delete the associated conversation data from our systems within 30 days. We'll confirm by email once this is done. Deleting this data does not affect any record the business itself keeps outside of PBrain, and does not delete your account with Meta/WhatsApp/Facebook/Instagram themselves — for that, use the deletion options in that platform's own settings.

See our Privacy Policy for more on what we collect and how we use it.